News Talk 94.1/AM 1600 Where The Upper Cumberland Talks
Frontier Communications has experienced an issue preventing some Overton County residents from contacting 911.
Overton/Pickett 911 Director Chris Masiongale said the problem affects residents living in the Hanging Limb area.
“We checked all of our equipment last night and put in a trouble ticket with Frontier and the state 911,” Masiongale said. “They are looking into it, but since then we’ve done a little bit of testing and found out it affects more than just one resident. From what I’m being told, there’s something going on at the central office with Frontier and they’re working on trying to fix it.”
Masiongale said a woman failed to connect with 911 when she dialed the number during Monday night’s storm.
“If anybody has an emergency and can’t get through to 911, we encourage them to call our non-emergency numbers at 931-823-1133 or 931-823-8593,” Masiongale said. “Of course, you can dial 911 on your cell phone.”
Masiongale said he does not know how long the problem will last.
